Satisfaction Guarantee

Our Guarantee:

1. Quality Assurance:
   1. We guarantee that all our products are made from high-quality materials and are free from defects in manufacturing and workmanship.
2. Accurate, Flaw-Free Decoration:
   1. Our team is dedicated to ensuring that your logo or branding is applied accurately and professionally. If the customization does not match the approved proof, we will make it right.
   2. If you receive a product with a flaw in the material or decoration, we will gladly replace it or provide a full refund. Simply contact us within 30 days of receipt, and we will take care of the rest.

Limitations:

Non-Returnable Customized Items:

• Once an item has been customized or imprinted with your brand logo, it cannot be returned unless there is a flaw in the product or the decoration. We encourage you to review the sales order, product information, and proof thoroughly before approval to ensure accuracy.

How to File a Claim:

1. Inspect Your Order:
   1. Please inspect your items upon receipt. If you notice any issues with the product quality or customization, contact our customer service team immediately at [email protected].
2. Contact Us:
   1. Provide us with your order number and a detailed description of the issue, along with any supporting photographs. This will help us process your claim swiftly and effectively.
3. Resolution:
   1. We will work with you to resolve the issue promptly. Whether it’s a replacement, repair, or refund, we are here to ensure you are satisfied with your purchase.

Contact Information:

For any questions or concerns regarding your order, please reach out to our customer service team at [email protected] or call us at 503-586-9509. We are here to assist you and ensure your experience with Easy Peasy Promotions is exceptional.

Thank you for choosing Easy Peasy Promotions for your promotional products and branded merchandise needs. We value your trust and look forward to serving you again.